Q:     My call volume is very low – maybe a few calls per day.  Is outsourcing possible for me?
A:     Yes. Our “Per Minute” service plan is the solution you need for outsourcing call center work for your small business. Focus on your core business, let Sales Force Israel answer your calls!

Q:     Are there any minimum monthly charges or long contract restrictions?
A:     The minimum monthly fee is as low as $50 and cancelation is with 48 hours notice.

Q:     What do I need to do to get your agents trained?
A:     As with all of our professionals, our fluent “mother-tongue” project managers will interact with you to plan your campaign from start to finish.  Once our project managers have all the information needed the will train the call center managers that train the agents. All of this takes less than two weeks.

Q:     What are hold-times like?
A:     We try to maintain less than 30 second hold time for the Per-Minute plan.  For dedicated agent campaigns – you control the hold time. The more agents you have the less the hold time will be. We provide up to the minute metrics so you can make decisions when to increase or decrease the number of agents.

Q:     Which languages can your provide?
A:     Our large emigrant population allows us to provide the following languages “mother tongue” level. Meaning your customers will think they are speaking to an on-shore team:
English (North American, U.K, S.A, and Australian), French, Spanish, Russian, Italian, German, Flemish,

Q:     Payment terms?
A:     For new clients we charge according to estimated call volume upfront. After six months of service, billing is monthly.

Q:     How to I forward my phone number to Sales Force Israel’s call center?
A:     Step 1: We provide you a local telephone number
Step 2: You set up call forwarding of your published number to the local number we provided you.
Step 3: Done. We receive the calls.
You are not charged any long distance charges for this forwarding process as your forward the calls to a local number.

Q:     I want to outsource my call center work, what do I do now?
A:     Contact Us. We can get most campaigns up and running within two weeks. Larger campaigns with dedicated agents take a bit longer.

Q:     I’m worried about outsourcing overseas!
A:     We totally understand – there is a negative association to outsourcing call center work overseas.

However, outsourcing to Israel breaks this paradigm of low service levels.  Our agents come from the countries you need targeted – they were born there, lived there, studied in University there – now they live in Israel.
If you are still apprehensive, then contact us and lets talk about it more. We are sure you will be convinced that outsourcing call center functions is right for your business.

Q:     What are the benefits of outsourcing call center functions to Sales Force Israel?
A:     Besides native language speakers at offshore pricing?

• Our team is highly professional with years of call center experience.
• Our agents only speak your language – they also know the culture, creating instant chemistry.
• We are experts in call center outsourcing; you need to concentrate on core business processes. Let us do what we do   best so you can focus on your business.
• Did we mention offshore pricing? We also need to mention that service levels surpass onshore call centers.